FAQ
Frequently Asked Questions
Have questions about our WhatsApp SMM Bot platform? Find answers to the most common questions here.
WhatsChup is an automated marketing and sales platform that allows SMM panel owners to run a 24/7 automated chatbot on WhatsApp. Your customers can query services, fund their wallets, place orders, and check statuses directly from chat. The bot connects directly to SMM provider APIs to process orders instantly in real-time.
Yes, WhatsChup integrates with the official Meta WhatsApp Business Cloud API. You will configure your WhatsApp Business Account (WABA) credentials (including Phone Number ID, Business Account ID, and Cloud API Permanent Access Token) in the dashboard to link the number.
To link a bot, you will need a Meta Developer account, a verified phone number, a Meta Business Suite account, and the permanent Access Token from your Meta App dashboard.
Customers can fund their wallets directly from their chat by selecting automated payment gateways (e.g. Stripe, PayPal, or localized mobile money methods configured in your admin panel). Once funded, their balance is instantly available for ordering.
Yes! You can add and configure multiple SMM provider APIs (e.g. Jupitersmm, SMMGlobe, etc.) in your dashboard, then map your bot's SMM services to different providers for automated order routing and execution.
Yes, you can create and send bulk message campaigns to your customers directly from your dashboard using templates approved in your Meta WhatsApp Manager.
Yes, WhatsChup has a built-in affiliate and referral feature. Customers can share their referral link to earn wallet commissions when their friends sign up and place SMM orders.
If a provider's API returns an error or fails, the order status changes to "Pending" or "Failed" in your dashboard, and you are notified immediately. You can quickly reroute the order to any other provider API with a single click.